Frequently Asked Questions
1. What makes ByTonye Hair extensions different? ByTonye Hair offers ethically sourced, 100% raw hair extensions that are unprocessed, long-lasting, and designed to blend beautifully with natural hair textures. Our extensions maintain their quality over time, ensuring a luxurious, investment-worthy experience.
2. How does the membership work? Our members-only studio offers an exclusive, intimate experience where you receive expert hair care in a stress-free, private setting. Members enjoy priority booking, customized hair care plans, and the ability to earn points toward future services.
3. Can I purchase extensions without booking a service? Yes! Our premium raw hair bundles are available for purchase even if you’re not a studio member. You can shop directly at www.bytonyehair.com.
4. Do you offer consultations? Yes! We provide consultations to assess your hair’s needs and recommend the best services or products for your hair goals. Consultations are available exclusively for registered members.
5. Where is your studio located? Our private studio is based in Abuja. The exact address is provided to members upon booking.
6. How do I become a member? Simply sign up with your email! Visit www.bytonyehair.com to learn more and apply.
7. If I place my order today, when will I receive my ByTonye Hair? Items will be shipped within 3-5 business days from the date of your order. During significant sales events and promotions, processing times for orders may extend to a maximum of 7 business days. For pre-orders, please allow 5-10 business days for processing before shipment. Upon completion of processing, shipping within the United States will typically take 3-5 business days. To prevent any shipping delays, it is essential to ensure that the billing and shipping addresses match. Please be aware that all orders are subject to fraud risk analysis.
8. What are the payment installment options available? Installment payment plan is currently not available for ByTonyeHair
9. I ordered, but want to cancel. Can I do that? Unfortunately, once an order is placed, cancellation or refund requests may not be accommodated. We strongly advise customers to verify their order details thoroughly before finalizing their purchase.
10. Do you offer express shipping? Express shipping within Nigeria is available at checkout.